Customer Service Policy

Customer Service Policy

We are committed to providing every customer with a simple, transparent, and satisfying shopping experience. The following customer service policies apply to all orders placed on our website, ensuring fairness and consistency for all shoppers.

Order & Shipping Policy

All orders will be processed and shipped within 1 to 3 business days after payment confirmation. The standard delivery time ranges from 6 to 12 business days, depending on regional logistics and transit conditions.
We provide free worldwide shipping for all products with no minimum order requirement. All applicable tariffs, customs duties, and related handling fees are fully covered by our store. Customers will not be charged any additional or hidden fees during customs clearance and delivery.

Return & Refund Policy

We support a hassle-free return service. Customers may submit return applications within 60 days after receiving the products. All returned items must be in original, unused, and unopened condition to qualify for processing.
Once your returned package is received, inspected, and confirmed to meet return requirements, the refund process will be initiated immediately. The full refund will be completed within 5 to 10 business days and will be returned to the original payment account.

Payment & Currency Policy

All product pricing, order settlement, and transaction records on our website are uniformly denominated in United States Dollar (USD). There are no hidden exchange fees or additional settlement charges for global customers.

Customer Support

For any inquiries regarding orders, product details, shipping issues, return procedures, or other service-related questions, please reach out through the Contact Us page on our official website. Our customer service team will respond and provide professional assistance to resolve your concerns as soon as possible.